Shipping policy

Thank you for shopping with WISAI LIMITED. Specializing in a wide range of consumer electronic products for global clients, our brand prioritizes standardized order processing and secure logistics services. We dedicate ourselves to delivering all electronic goods with accurate order matching, intact functional and physical condition, as well as reliable delivery lead times for every customer.

1. Order Processing Time

All confirmed consumer electronics orders will be fully processed, inspected and professionally packaged within 1-3 business days after order confirmation, excluding weekends and official public holidays. During peak shopping seasons and promotional campaigns with surging order volumes, standard processing schedules may be slightly extended. We will deliver timely notifications to customers in the event of any significant shipping delays.

2. Shipping Rates and Delivery Estimates

Shipping fees for all electronic product orders are automatically calculated and clearly displayed on the checkout page prior to payment confirmation, ensuring full cost transparency for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All published delivery durations serve only as estimated references. Actual parcel arrival times may fluctuate due to courier service disruptions, customs clearance verification procedures, adverse weather conditions, cross-border logistical limitations and regional public holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your consumer electronics order is dispatched from our warehouse, you will receive an official shipment confirmation email containing exclusive tracking information for your package.
Tracking details and real-time logistics status updates will typically become accessible for online inquiry within 24-48 hours after the shipping carrier completes parcel pickup and system synchronization.

4. Incorrect Address Disclaimer & Lost or Damaged Packages

Customers must verify the accuracy and completeness of their shipping address during checkout to prevent misdelivery, return or loss of electronic shipments. WISAI LIMITED accepts no liability for parcels delivered to incorrect or incomplete customer-provided addresses, and additional reshipping fees will apply for address-related returned packages.
If your package is lost during transit, please contact our support team within 7 days of the expected delivery date to initiate a logistics investigation. For orders arriving with physical damage or functional defects due to transit issues, please reach out within 48 hours of delivery and attach clear photos of the damaged electronics and outer packaging. Our team will conduct a full review and resolve the issue promptly.

5. Product Usage and Liability Notice

All consumer electronic devices should be used, stored and maintained strictly in accordance with the official user manuals and product guidelines provided upon purchase. WISAI LIMITED assumes no responsibility for equipment malfunctions, physical damage or performance failures caused by improper operation, unauthorized disassembly, incorrect power usage or personal misuse of the electronic products.

6. International Shipping and Customs Notice

Cross-border shipments of consumer electronics may be subject to import duties, customs taxes and additional clearance fees regulated by local authorities of destination countries. All incurred auxiliary charges are the sole responsibility of the customer and are not included in the product price or standard shipping fees.

7. Contact Information

If you have any questions or concerns regarding this Shipping Policy and your order logistics status, please contact our professional support team via the official details below:
Trade Name: WISAI LIMITED
Phone number: +852 4485 2151
Email: contact@cozytechhome.shop
Physical address: 19-21 Shing Yip Street, Kwun Tong, KL, Hong Kong SAR China